Privacy Policy

Wilsons Lettings is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of UK data protection law, the data controller is Wilsons Lettings.

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy.

Information we collect from you

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in forms downloaded from our website (our site), in person or by corresponding with us by phone, e-mail or on the Rightmove website.

• We may collect the following information:

• Name and Job title

• Contact information including email address

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

Google Analytics

Our website uses Google Analytics which relies on cookies to generate more advanced visitor charts and data mining reports. Similarly to our server-based logs, Google Analytics collects anonymous information that will not be used to identify our website visitors.

With regard to each of your visits to our site we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and information about your visit.

Cookies

Our website uses cookies to distinguish you from other users of our website. A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Uses made of the information

We use information held about you in the following ways:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

• To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous rental or negotiations to you.

• To notify you about changes to our service.

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

• To carry out our obligations arising from any contracts entered into between you and us.

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

• To improve our site to ensure that content is presented in the most effective manner for you and for your computer.

• To allow you to participate in interactive features of our service, when you choose to do so.

• As part of our efforts to keep our site safe and secure;

• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources.

We may receive information about you from other sources (such as credit references and employers references). We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). We will always seek your permission to contact these services for your information.

We may monitor and record communications with you such as telephone conversations and emails with your consent.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of our agencies. This includes staff engaged in, among other things, the fulfilment of your contract, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to tell us not to use your personal information for marketing purposes. GDPR gives you the right to access information held about you. You may request access to all your personally identifiable information that we collect online and maintain in our database by contacting us (contact information below). Your right of access can be exercised in accordance with the GDPR.

UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can exercise any of these rights by contacting us at the address below.

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contacting us

Email: info@wilsonslettings.co.uk

Address: Wilsons Lettings
27a Rhos Road
Rhos-on-Sea
Conwy
LL28 4RS

If you have any questions about this privacy policy or the way we handle your personal information, please contact us at the address in the ‘contact us’ section of this website.

We hope that we will be able to answer any questions or concerns that you have. You have the right at any time to raise your concern with the Information Commissioner’s Office at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updated 25th May 2018